About Workdate
Workdate is a software company specialized in the development of smart networking tools. Our software helps companies to break down silos, accelerate the integration of new employees and support the exchange of knowledge within organizations.
Workdate was founded in 2017 in Stockholm by Christoph Skrobol and Johnny Mellgren. Since then, our team of 10 has been developing solutions to create a more networked working environment. Starting out as a small project, Workdate has become a fast-growing company with over 120 customers and 60.000 users. And the journey has only just begun 🚀
Customer Success
Customers are the core of our business and for us, Customer Success is more of a mindset than a department.
As a Customer Success Manager, you are a fundamental part of our growth strategy and responsible for maximizing customer satisfaction. You actively promote customer loyalty and growth through close interaction with a wide variety of our existing customers.
You will be developing and improving our success processes through daily customer interaction. Your goal is to create customer ambassadors and to identify up-sell opportunities within the customer organization.
Your tasks
- Secure the perfect onboarding, adoption, and usage of Workdate, making sure each new Customer makes the best out of their investment.
- Educate Customers on how to best utilize Workdate and introduce them to new product features.
- Discover and promote up- and cross-sell opportunities to help maximize our existing recurring revenue.
- Manage renewals and work proactively to prevent Customer churn.
- Increase Customer satisfaction, build long-lasting relationships, and turn Customers into brand ambassadors.
- Gather and summarize Customer feedback to help improve the product.
- Carry our health checks and firefight during account escalations.
Your profile
- You genuinely enjoy having regular contact with Customers and helping them succeed.
- You have worked in Customer success, account management or sales roles before (experience with B2B software solutions is a plus).
- You are proactive, good at prioritizing your tasks, enjoy working independently – all while being a good team player.
- You are an active learner and a good listener.
- You are interested in HR and organizational topics.
- You can keep a cool head under pressure when working through Customer issues.
- You are fluent in German and English, both in writing and speaking.
Why Workdate
- You will be joining a fast-growing, ambitious software company that is about to take off.
- Besides a competitive compensation package (salary, benefits, bonuses), training, a friendly and supportive team, flexible terms (part-time / full-time, freelance / employment), we offer a unique working environment:
Bootstrapping DNA
+ We keep it simple.
+ We focus on what moves the needle.
+ We decide fast and fail fast.
Remote-first company
+ We work from wherever we want.
+ We embrace async work and limit the number of meetings.
+ We communicate a lot in writing.
We value freedom
+ We trust, don’t control.
+ We focus on results, not time spent.
+ We encourage proactivity, don’t give orders.
How to apply
If the above sounds appealing to you, use the Apply button to send a CV to our CEO Christoph Skrobol. If you have questions or are unsure if the job is for you, please use our chat to get in touch. We are looking forward to hearing from you!